Shipping & Returns
Shipping Policy – Free Worldwide Delivery
| Destination | Service | Order Value | Shipping Cost | Est. Transit* | Notes |
|---|---|---|---|---|---|
| Contiguous USA (+ AK/HI) | Standard | Any | FREE | 3–6 business days | — |
| Canada | Standard | Any | FREE | 4–8 business days | — |
| UK / EU | Standard | Any | FREE | 5–9 business days | Import duties/VAT paid by recipient |
| Australia, New Zealand & Key Asian Regions | Standard | Any | FREE | 5–10 business days | — |
| All Other International | Economy | Any | FREE | 7–15 business days | Import duties/VAT paid by recipient |
*Transit times are in business days and exclude customs clearance or holiday delays.
Free‑Shipping Details
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Fulfilment Time
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In‑stock items: orders paid before 12 PM CST on a business day ship the same day; later orders ship the next business day.
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High‑volume promotions may add one extra business day.
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Tracking & Notifications
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A tracking number is emailed (and texted if subscribed) as soon as your parcel ships.
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Real‑time tracking is also available in your account dashboard.
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Remote Areas
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Some remote or island postcodes may require special handling; any surcharge will be shown at checkout, but free shipping still applies.
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Duties & Taxes
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For international orders, any import duties, taxes, or clearance fees are the customer’s responsibility. If you refuse to pay and the parcel is returned, those fees are non‑refundable.
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Split / Combined Shipments
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To speed delivery, we may split multi‑item orders at no extra cost; each shipment receives its own tracking number.
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Pre‑order items are sent separately from in‑stock items unless you request combined shipping within 12 hours of ordering.
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Delivery‑Issue Protection
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If tracking shows your parcel is 3 business days past the promised window, contact us for a shipping credit or replacement.
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Report missing or damaged items within 7 days of delivery with photos; we’ll resolve the issue within 48 hours.
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I. Returns
| Key Point | Details |
|---|---|
| “No‑Questions‑Asked” Period | Return any item within 14 calendar days of delivery for a full refund. |
| Return‑shipping Cost | Paid by the buyer. Use our discounted return label—20–40 % cheaper than over‑the‑counter rates. |
| Refund Speed | We inspect the parcel within 48 hours of arrival; funds are released to your original payment method within 3–5 business days. |
| PayPal Notice | We trigger the refund immediately, but PayPal may post the credit in up to 14 days—or up to 30 days where required by local law. |
Our Return‑Shipping Advantages
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Self‑service portal: create a label in under 2 minutes—no need to contact support.
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50 k+ drop‑off points worldwide: pick the one nearest you.
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End‑to‑end tracking: real‑time status inside your account.
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Bulk‑rate discounts: the label automatically applies our contract pricing.
II. Outbound Shipping
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Dispatch speed: in‑stock orders leave our warehouse within 1 business day.
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Transit time: standard shipping takes 3–8 business days, depending on destination.
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Tracking: a link is emailed the moment your order ships.
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Customs & duties: any import taxes are the customer’s responsibility.
III. Payment Methods
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Cards: Visa, Mastercard, American Express, Discover, JCB, UnionPay
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Digital wallets: PayPal, Apple Pay, Google Pay, Shop Pay
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Buy Now, Pay Later: Klarna, Afterpay
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Local options: iDEAL, Bancontact, GiroPay, and other region‑specific methods (displayed automatically at checkout)
IV. Supported Currencies
Prices are shown in—and charged in—your chosen currency, with no hidden FX fees.
We currently support EUR,GBP,USD,etc., and several other major currencies. You can switch currencies at any time via the footer dropdown.
V. How to Return an Item
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Go to returns.yourstore.com and enter your order number & email.
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Select the item(s), download your discounted label, and pick a nearby drop‑off point.
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Ship the parcel within 7 days and keep the tracking receipt.
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We’ll inspect the shoes within 48 hours and initiate your refund.
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Funds arrive in 3–5 business days (PayPal: 14–30 days) and you’ll get an email confirmation.